Website Terms & Conditions

1. About These Terms

These Terms and Conditions govern your access to and use of this website, including any services, software, restricted areas and functionality made available through it.

By accessing or using this website you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use this website.

These Terms apply to all visitors, authorised users, administrators, organisations and any other person accessing the website or platform.

2. About the Platform

This website provides access to an online software platform together with supporting information and services. Certain areas of the platform are publicly accessible, while other functionality is restricted to authorised users who have been granted appropriate permissions.

Access to restricted areas is provided solely for legitimate business purposes and may be withdrawn, suspended or amended at any time in accordance with these Terms.

We reserve the right to modify, update, suspend or discontinue any part of the website or platform at any time, with or without notice, where reasonably necessary for maintenance, security, operational or business reasons.

3. Acceptable Use

You agree to use this website lawfully, responsibly and only for its intended purpose. You must not use the website in any manner that could interfere with its operation, compromise its security, infringe the rights of others or violate any applicable law or regulation.

Without limitation, you must not:

• attempt to gain unauthorised access to any account, system, database or network;
• circumvent, disable or interfere with any authentication, access control or security feature;
• probe, scan or test the vulnerability of the website or supporting infrastructure without prior written permission;
• introduce malware, ransomware, viruses, malicious code or any other harmful software;
• use automated tools, bots, crawlers, spiders, scripts or artificial intelligence systems to scrape, extract, harvest or reproduce content or data without our prior written consent;
• attempt to reverse engineer, decompile, disassemble or otherwise determine how the platform or its software operates, except where such rights cannot legally be excluded;
• copy, reproduce, modify, distribute or commercially exploit any part of the platform except where expressly permitted;
• impersonate another individual or organisation or falsely represent your identity or authority;
• knowingly submit false, misleading or fraudulent information;
• use the platform in any manner that could damage, disable, overload or impair its operation or availability;
• use the website for any unlawful, fraudulent or malicious purpose.

We reserve the right to investigate suspected breaches of these Terms and may suspend or restrict access where reasonably necessary to protect the platform, its users or any associated systems.

4. User Accounts & Security

Certain features of the platform require an authorised user account. Access credentials are provided solely for the individual or organisation to whom they are issued and must not be shared with any unauthorised person.

You are responsible for maintaining the confidentiality of your username and password and for all activities carried out using your account. If you believe your account has been compromised, you should notify us as soon as reasonably practicable.

• keep passwords confidential and use suitably strong credentials;
• not share accounts between multiple users unless expressly authorised;
• not attempt to access another user's account;
• log out of the platform when using shared or public devices;
• promptly report any suspected unauthorised access or security incident.

We may suspend, restrict or terminate access to any account where we reasonably believe these Terms have been breached, where continued access presents a security risk, or where necessary to protect the integrity, availability or security of the platform.

5. Intellectual Property & Software Licence

Unless otherwise stated, all intellectual property rights in this website and platform are owned by or licensed to us. This includes, but is not limited to, the software, source code, databases, application programming interfaces (APIs), page layouts, user interface designs, graphics, icons, logos, documentation, text, images and other content made available through the platform.

Subject to these Terms, authorised users are granted a limited, non-exclusive, non-transferable and revocable licence to access and use the platform solely for its intended purpose. This licence does not transfer ownership of any intellectual property rights.

Except where expressly permitted by law or with our prior written consent, you must not:

• copy, reproduce or redistribute any part of the platform;
• modify, adapt or create derivative works from the software or website;
• reverse engineer, decompile or disassemble any software or application components;
• remove or alter copyright notices, trademarks or proprietary markings;
• sell, lease, sublicense or otherwise commercially exploit the platform;
• use any part of the platform to develop or assist a competing product or service.

All rights not expressly granted by these Terms are reserved.

6. Data Ownership

Organisations using the platform retain ownership of the data they create, upload or manage through their authorised use of the platform.

Nothing in these Terms transfers ownership of customer data, organisational records or other user-generated information to us, except where limited rights are necessary to host, process, secure, back up and provide the services available through the platform.

Users remain responsible for ensuring they have the necessary legal authority to collect, process and manage any personal data entered into the platform and for complying with all applicable data protection legislation.

7. Availability of the Platform

We aim to provide a reliable and secure service but cannot guarantee that the platform will always be available, uninterrupted or free from errors.

From time to time the platform may be temporarily unavailable due to scheduled maintenance, software updates, emergency repairs, security incidents, infrastructure failures or circumstances beyond our reasonable control.

We reserve the right to suspend, restrict or modify access to any part of the platform where reasonably necessary to maintain the security, stability or integrity of the service.

Wherever reasonably practicable, planned maintenance affecting service availability will be carried out so as to minimise disruption.

8. Information & Disclaimers

We make reasonable efforts to ensure that information published on this website is accurate and kept up to date. However, the content is provided for general information only and should not be relied upon as professional, legal, financial or technical advice.

Although we endeavour to maintain the accuracy of information, we do not guarantee that all content will always be complete, current or free from errors or omissions.

Your use of the website and any information obtained through it is at your own discretion and risk. You are responsible for determining whether the platform and its services are suitable for your intended purposes.

9. Third-Party Websites & Services

This website may contain links to third-party websites, applications or online services that are provided for convenience or additional information.

We do not own or control those third-party services and are not responsible for their content, availability, security, privacy practices or terms of use.

Accessing third-party websites is entirely at your own discretion. You should review their own policies and terms before using their services or providing personal information.

10. Privacy & Cookies

We are committed to protecting personal information and processing data responsibly.

Information about how personal data is collected, used, stored and protected is provided within our Privacy Policy.

Information about our use of essential cookies is also explained within our Privacy Policy. By using this website you acknowledge that your personal information will be processed in accordance with those policies where applicable.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under applicable law.

Subject to the paragraph above, the website and platform are provided on an "as available" basis. To the fullest extent permitted by law, we exclude all warranties, representations and guarantees that are not expressly stated in these Terms.

We shall not be liable for any indirect, incidental, consequential or special loss arising from your use of, or inability to use, the website or platform, including loss of business, revenue, profits, anticipated savings, goodwill or data, except where liability cannot lawfully be excluded.

You acknowledge that no internet-based service can be guaranteed to be uninterrupted, completely secure or entirely free from defects, and you accept the inherent risks associated with using online services.

12. Security & Responsible Disclosure

We welcome responsible reporting of genuine security vulnerabilities that may affect the confidentiality, integrity or availability of the platform.

If you believe you have identified a security vulnerability, we ask that you notify us promptly using the contact details provided on this website and provide sufficient information to enable us to investigate the issue.

We request that you do not publicly disclose, exploit or share details of any suspected vulnerability until we have had a reasonable opportunity to investigate and, where appropriate, implement a fix.

Nothing in this section authorises or permits security testing, penetration testing, vulnerability scanning or attempts to gain unauthorised access without our prior written permission.

13. Suspension & Termination

We reserve the right to suspend, restrict or terminate access to the website or platform, in whole or in part, at any time where reasonably necessary for operational, security, legal or business reasons.

Access may be suspended immediately where we reasonably believe that these Terms have been breached, an account has been compromised, unauthorised activity has occurred, or continued access may adversely affect the security, integrity or availability of the platform.

Suspension or termination under this section shall not affect any rights or obligations that have accrued prior to the date of suspension or termination.

14. Changes to these Terms

We may update these Terms and Conditions from time to time to reflect changes in legislation, technology, security practices, operational requirements or the services provided through the platform.

Revised Terms will become effective from the date they are published on this website. Continued use of the website or platform following publication of any changes constitutes acceptance of the revised Terms.

15. Force Majeure

We shall not be liable for any delay, interruption or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include, without limitation, failures of telecommunications or internet services, cloud infrastructure outages, power failures, denial-of-service attacks, industrial disputes, natural disasters, acts of government, war, civil unrest, epidemics, pandemics or other events beyond our reasonable control.

16. Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect and shall remain valid and enforceable.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

If you have any questions regarding these Terms and Conditions or wish to report a security issue, please contact the platform operator using the contact information provided on this website.

We welcome responsible communication regarding the operation, security and lawful use of the platform.